1. Share your requirement
Send a drawing, old hose reference or application description, together with quantity and delivery destination.
2. Review the quotation
Confirm the configuration, pricing, inspection requirements and delivery terms in writing.
3. Confirm the order
Approve the final specification and any sample requirements before production is arranged.
Common purchasing questions
Can I request a single hose or a sample?
Tell us the quantity you need, including one piece for evaluation. Sample availability and minimum order quantity are confirmed for your configuration in the quotation.
How long will it take?
Send your required delivery date and destination. Production lead time and estimated shipping time are confirmed separately, taking account of the configuration and any sample approval.
What should the quotation include?
Product configuration, quantity, price, currency, payment terms, production lead time, packaging and delivery terms. Ask for any inspection records you require before ordering.
How is delivery arranged?
Include your country, city and postal code. The available shipping method, freight cost and responsibility for import charges should be agreed in the quotation.
What warranty applies?
Warranty coverage and its duration are agreed in the written sales documents for your order. Keep the order number, product label and operating details for any service enquiry.
How do I report a problem?
Send the order reference, hose identification, photographs and a description of the issue. Contact us before returning a hose so the assessment and return arrangements can be agreed.